// pricing
Priced like an SLO.
Transparent monthly tiers. No per-seat games, no surprise overage invoices. Annual billing knocks two months off.
RECON
$2.4k/mo
For small teams that need real monitoring and a human to call.
- Business-hours on-call
- Core observability stack
- Up to 25 services
- Monthly reporting
- Email & chat support
OPERATOR · POPULAR
$6.8k/mo
Full managed ops with 24/7 response for production-critical systems.
- 24/7 human on-call
- Sub-5-min incident ack
- Up to 120 services
- Security hardening & scans
- Cost & capacity management
- Dedicated operator team
BLACKSITE
Custom
For regulated, multi-region, or high-stakes environments.
- Everything in Operator
- Compliance evidence (SOC2/ISO)
- Unlimited services
- Custom SLAs & penalties
- Quarterly architecture reviews
- Named technical account lead
// the fine print
Questions, answered.
What counts as a "service"?
Any independently deployed component we monitor and respond for — an API, a worker, a database cluster.
Is there a setup fee?
Onboarding is a one-time fixed fee scoped during discovery. No hidden ramp costs after that.
Can we change tiers?
Up or down at any monthly boundary. We'll proactively flag when you've outgrown a tier.
Do you offer SLA penalties?
Yes — on Operator and Blacksite, with credits tied to measured uptime against agreed SLOs.