Operators, not order-takers.
AMI SERVS was built by on-call engineers who got tired of fragile systems and vendor blame games. We run infrastructure the way we wish ours had been run.
Reliability is a discipline, not a dashboard.
Anyone can buy monitoring tools. The hard part is the human system around them — the runbooks, the escalation, the postmortems that actually change behaviour. That's the part we own.
We stay deliberately small and senior. You get engineers who can read a flame graph at 3am, not a tier-one script reader reading from a wiki.
One team, one pager, named owners. No diffusion of responsibility.
Open dashboards, honest postmortems, monthly reporting you can actually read.
If we fix it twice by hand, we automate it. Toil is treated as a defect.
Structured incident comms. No heroics, no chaos — just the runbook, executed.
How we got here.
Founded
Started as a two-person on-call collective for early-stage startups drowning in alerts.
Platform formalized
Standardized our observability and runbook stack into a repeatable onboarding playbook.
Multi-region
Expanded coverage to 14 edge regions with follow-the-sun human response.
Today
Managing critical infrastructure for teams that measure downtime in revenue, not minutes.
Want the long version?
We're happy to walk through our incident process, references, and how we'd run your stack specifically.
TALK TO AN OPERATOR ↗